Trouble+Shooting

If you are experiencing any of the problems listed below, please attempt the steps listed to correct it, if you are comfortable doing so. Otherwise, please open a support call using the Help Desk reporting system.

Many people have started to see a problem with the OneNote printer disappearing from the printer selections. One common cause of this issue is an automatic update from Microsoft. If the steps listed do not correct your problem, please open a problem ticket.
 * One Note Printer Missing**

1. Select Control Panel i. Control Panel Home View - Select Programs then Programs and Features ii. Select Classic View - Select Programs and Features

2. Scroll down to Microsoft Office Suite 2007- Right click- Select Change

3. Select Repair (if error occurs eg. Bootstrap manager has stopped working what would you like to do; select close program; repeat steps 1 and 2, do NOT reboot PC at this time.

4. Successful repair will require Reboot of PC